| ActiveShopper |
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Q. I've placed an order, and would now like to check on the order's status. Can I do this on this site?
A. No, this site does not maintain status information about orders placed through the ActiveShopper service. For information about your order, to make changes to that order, or to inquire about other merchandise-related questions, please contact the vendor you ordered from directly.
Q. I can't find a particular product. Will the product listings in ActiveShopper be expanding?
A. Yes! If you don't find the product you're looking for, please try back soon. We are constantly adding new sections, products, and services. Also remember to try alternative searches to find a product. If your search for "roller blades" comes up blank, try searching under a similar word, such as "skates."
Q. Can I add a message to a product newsgroup?
A. Unfortunately, we are not able to offer this feature at the present time. We hope to offer this service at a later date.
Q. How can I add my company to ActiveShopper?
A. To add your company to ActiveShopper, please see the InfoSpace partner information page. Back to Top
| Browsers |
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Q. Which browser program should I use to view the directories?
A. Our site works best with Microsoft Internet Explorer (versions 4.0 and later) or Netscape Navigator (versions 3.0 and later). You can view the site with any browser that supports tables.
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| White Pages |
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Q: How can I add my listing to the White Pages?
A: Just go to our Add Your Listing page to add your name, phone number, and email address to our directory. To protect your privacy and ensure the entered information is valid, InfoSpace will send an email message to the address you enter. Once InfoSpace receives a reply from you verifying your submission, your listing will be added to the White Pages and/or email search. Q: How do I update or delete my listing?
A: It's easy. Just search the White Pages or email search directory to find your listing. Once you have located it, simply click the "update" or "remove" link to the right of your name. To verify your request, InfoSpace will send an email message to the address you provide. Once you confirm the request, your listing will be updated or deleted. Q: How long will it take for additions, changes, and deletions to take effect?
A: In most cases, changes take effect within 24 hours of receipt of your verification message. We update our database between 1 a.m. and 4 a.m. U.S. Pacific time. Q: What is the source of the data for the White Pages and email directories?
A: Data for the White Pages comes from multiple sources, including Acxiom (U.S. and Canada), 192.com (U.K.), and Kapitol (other European countries). These data providers get their information from phone books and other public records. Data in our email directory comes from various Internet service providers and from user submissions. Q: How often is the White Pages data updated?
A: InfoSpace receives updates to its U.S. residential data (excluding any additions or changes by users) about four times a year from Acxiom. Because Acxiom's listings come from regional phone books, and because new editions appear at different times of the year around the country, data may be more recent for some regions than others. Q: I have an unlisted telephone number. Why does my information show up in the White Pages?
A: This can be easily resolved. It's possible that your local telephone company has made an error and listed your number. Another possibility is that your number was listed in the past and remains in the database. If you wish to remove your listing, please search for it and click the "remove" link that appears next to your name. Q. How come I can't find people who I know have had the same telephone number for a year or more?
A. This generally means one of three things: the person has an unlisted telephone number, the person has specifically requested that the number be removed from our directory, or our data provider for that country has not yet added the number to its database. Q. Why can't I find the email addresses I'm looking for?
A. There is no central registry of Internet email addresses. We obtain our list of email addresses from many different sources, and, although our database is extensive, it is not all-encompassing. Many people prefer to not have their email address listed, and some Internet service providers do not make the email addresses of their subscribers available. Back to Top
| Yellow Pages |
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Q. How do I add or update my business listing?
A. We receive business data from several sources. Although we are unable to make additions or changes to the data (except for paid advertisers), you can contact the appropriate data provider to add or update your business listing. In most cases, these listings are free. If you would like to purchase a preferred listing, please click here. Your new or updated listing will appear on our site when we receive the next edition of the database from the provider. Q. How often is this data updated?
A. Our U.S. and Canadian business data is updated monthly.
Q. What can I do if I am having trouble getting a detailed profile about a company that I found in a Yellow Pages search?
A. The detailed profiles are provided by infoUSA. Please contact them at 1-800-321-0869 or by email at internet@infousa.com to get more information about the detailed profiles. Q. Is there a way to search for the email address of a company that I find using the Yellow Pages? Or for a specific email address within a company?
A. Upon receiving the results of a search for any given company, you may see an email address listed along with the postal address. This is an entry that is decided on by each company. We have no listings for email addresses within a company. Contact the company directly to locate an internal email address.
Q. Do you have a directory of businesses with an online presence?
A. Yes, our Companies Online directory lists thousands of companies worldwide that have an Internet presence.
Q. How do I add, update, or delete my listing in Companies Online?
A. You may add a business or personal website to the Companies Online directory by visiting our submission page. It will take approximately 30 days for us to verify the submission and add your site to our directory. At this time, to make any changes to your website listing, you must submit a new listing and delete the old one. The option to delete the old listing will be available to you when you find your website listing.
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| Real-Time Quotes |
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Q. I forgot my password. How can I retrieve it?
A. No problem. We will email your password to the address under which you registered. Just click Get Password.
Q. I'm trying to register, but I keep getting an error message that says that my first or last name is mismatched from the previous entry. It's not!
A. All entries in the Real-Time Quotes registration form have to be exact. If even one space is incorrect, the system will deny your registration. Please make sure that your entry is correct and that there are no extra spaces around or within the entry. If you are still unable to register, please send your registration information to our Customer Service team at custserv@infospace.com.
Q. Do you have real-time options quotes or international market data, including Canada?
A. Unfortunately we are unable to display real-time options or international data at this time. Q. Are there any hidden costs with your service?
A. There is no fee to use our Real-Time Quotes service. As a service to our users, we provide each user with up to 50 quotes per day, free of charge. Back to Top
| International |
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Q. Who provides the data for the international directories?
A. For Canada, business data is provided by infoUSA and residential data by Acxiom. In the U.K., business data is by Thomson Directories and residential data by 192.com. Data for other European countries (Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, and Spain) is by Kapitol.
Q: Can I add, update, or delete a listing in the international directories?
A: We currently allow additions, updates, and deletions in our international people finders, although not in the business finders. To add your listing, please use our registration page. To update or delete your listing, first find your name using the White Pages or Email search and click the "update" or "delete" link to the right of your name.
Q. How often are the international directories updated?
A. The international directories are updated quarterly.
Q. Are directories available for other countries?
A. In addition to our directories for the U.S., Canada, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, and the U.K., we offer a World Directories area which lists international directories available elsewhere on the Web.
Q. Are reverse lookups available in the international directories?
A. We offer reverse lookups for Canadian phone numbers and residential addresses. Reverse lookups are also available on all Email addresses in our database, regardless of country. Back to Top
| Maps and Directions |
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Q. Who provides the maps and directions?
A. Maps and directions are provided by Vicinity.com, and we are unable to make changes. Please contact Vicinity directly to resolve data change requests. Click here for terms and conditions.
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| Cookies |
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Q. What do I do if I am having trouble with my user cookies?
A. If you are having trouble with a long user list (meaning multiple users showing) or bad cookie information showing up, please visit our cookie cleaner page to resolve these issues.
Q. What does the word "cookie" mean in Internet terminology?
A. A cookie is a small file that stores information about your personal preferences, either on your computer (client-side cookie) or on the website you're visiting (server-side cookie).
Q. Does this site use server-side cookies or client-side cookies?
A. Actually, we use both. We store non-personal information in a client-side cookie and personal information in a server-side cookie.
Q. Why does this site use server-side cookies to store personal information?
A. 1) To provide you with personalized content
2) To protect your confidential information
3) To provide the best possible service to you Please see our Privacy Policy for more information about the importance we place on your privacy. Back to Top
| Miscellaneous |
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Q. How can I advertise on the InfoSpace network?
A. For National Advertising, please visit our Advertising Page. For all other advertising, including on the e-Shopping directory, contact 425-882-1602 or email info@infospace.com.
Q. Can I buy the data in the directories?
A. No. None of our directories are for sale. They are free to all users.
Q. Are reverse lookup searches available in the directories?
A. Yes, reverse lookups are available on phone numbers (U.S. and Canada), residential addresses (U.S. and Canada), area codes (U.S., Canada, Caribbean), and email addresses (worldwide).
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| Disclaimer Links |
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